Rapidi Privacy Policy

RAPIDI (Rapid Solucions S.L.) ("Rapidi") is a provider of cloud data integration solutions and services. Rapidi can be contacted by email (info [at] rapidionline [dot] com) or telephone (+45 73 84 85 50)).
Rapidi is committed to maintaining the trust and confidence of our customers and visitors to our website. In particular, we want you to know that we are not in the business of selling or renting individuals' personal data to other companies for marketing purposes. In this Privacy Policy, we provide detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, how long we will keep it and how we keep it secure.

Collection and Use of Personal Information

Personal information means any information that may be used to identify you, such as your name, title, phone number, email address, or mailing address.
In general, you can browse our website without giving us any personal information.
If you want to subscribe to our blog feeds, we ask you to simply provide your name and business email address. In this case, we use your email address only in connection with providing you with the newsletter and for no other purpose.
We will keep your data until you ask us to permanently delete it by sending an email to info [at] rapidionline [dot] com.
Some activities on our site require you to be registered - for example, to request a free trial, download resources, participate in a blog discussion or register for an event. As part of the registration process, we ask you to fill out a form where we collect additional personal information. We have a double opt-in approach, so when you have submitted your details, you will automatically receive an email asking you to confirm that you give your consent to Rapidi contacting you to send you any document that fulfills your initial request, but also additional information related to data integration and the solution you have shown interest to. For example, you could receive information about our products and solutions, webinars, seminars, and services. We may also contact you if we need to obtain or provide additional information, or verify the accuracy of our records.
When you are a Rapidi Customer, we ask you to sign up for a Rapidi account on MyRapidi.com where we collect the same type of additional personal information as described above. We use that information for several general purposes: to tell you about products, seminars, and services if you request so; to fulfill your request; to contact you if we need to obtain or provide additional information; to verify the accuracy of our records, or to contact you regarding customer satisfaction surveys.

Disclosure of Personal Information

In some instances, we rely on our channel partners to fulfill product trials and information requests and provide customers and prospective customers with information about RAPIDI and its solutions and services. To do this, we may pass your information to them for that purpose only, and they are prohibited from using that information for any other purpose.
We sometimes hire vendor companies to provide limited services on our behalf, including packaging, mailing, and delivering items, sending postal mail, providing technical support, and processing event registrations. In addition, we may use third-party information or technology in our products and disclose customer information to such third parties solely for the purposes of fulfillment, support, or audit by such third parties. We may also license/transfer or sell off our technology to third parties, and in connection with such transitions, we may disclose customer data to the transferee.

If you require further information on the channel partners, vendor companies, or third parties to whom your information may have been passed please contact info [at] rapidionline [dot] com.
Because we have a global presence, your personal information may be shared with other offices or subsidiaries within Rapidi in Europe, USA, Australia, and elsewhere. The data protection laws in these countries may be more or less extensive than laws in the country in which you are located. However, all offices of Rapidi are governed by this Privacy Policy and will use your personal information only as set forth in this policy. At your request, we can provide you with data protection details of the countries relevant to you.
By using our website and providing us with your personal data, you consent to this transfer of your personal data.

We may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary in connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or a portion of our business and/or the business of our subsidiaries or to (1) conform to legal requirements or comply with legal process served on us or this web site; (2) protect and defend our rights, property and this web site; (3) enforce our agreements with you, or (4) act in urgent circumstances to protect the personal safety or the public.

Children and Privacy

Our website does not offer information intended to attract children. We do not knowingly solicit personal information from children under the age of 13.

Security of Personal Information

When you submit any form on RapidiOnline.com, we use a secure server. The secure server software (SSL) helps protect your information as it travels over the internet by encrypting that information before it is sent to us. We have also implemented industry-standard security mechanisms and procedures to protect data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

Use of Cookies

A cookie is a small text file containing information that a website transfers to your computer's hard disk for record-keeping purposes. Cookies allow us to analyze our site traffic patterns and provide a user-friendly registration and log-in process. A cookie cannot give us access to your computer or to information beyond what you provide to us. Most web browsers automatically accept cookies. Consult your browser's manual or online help if you want information on restricting or disabling the browser's handling of cookies. If you disable cookies, you can still view the publicly available information on our website, but you will not be able to take advantage of offers or activities requiring a Rapidi Account, which includes accessing customer-only support areas. If you are using a shared computer and you have cookies turned on, be sure to log off when you finish.

"Refer-a-Friend"

From time to time, we may encourage our customers and website visitors to tell a friend about Rapidi products, services, or events. If a customer or visitor chooses to refer a friend to us, we will use that friend's information only for the purposes of sending Rapidi and RapidiOnline-related information to that friend. We will use the information only once and it will not be stored in our systems.

Links to Other Web Sites

Our website contains links to information on other websites. We do not have any control over these other websites, and therefore we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, consult that site's privacy statement.

Unsubscribing From Rapidi Newsletters

If you have registered to receive blog newsletters/feeds, you may change your preferences or unsubscribe at any time by sending an email to info [at] rapidionline [dot] com or clicking the unsubscribe link in the email.

Unsubscribing From Your MyRapidi Account

If you have set up an Account via MyRapidi [dot] com, and you wish to unsubscribe please send an email to info [at] rapidionline [dot] com.
If you do not have an Account via MyRapidi [dot] com, sign up for a new account via rapidionline [dot] com/signup.

Updating Your Personal Information on Your MyRapidi Account

You can update or correct your contact information on MyRapidi (myrapidi.com / eu.myrapidi.com / us.myrapidi.com) Go to Settings > My Personal Profile and edit your information.

Forgotten password

If you do not remember your password click "Reset password" and an email will be sent to you asking you to reset your password. Follow the instructions given in the email. If you do not remember your username please contact us at info [at] rapidionline [dot] com.

Accessing Your Personal Information

You are entitled to access the personal information that we hold. Email your request to our data privacy team at info [at] rapidionline [dot] com.
For EU members: GDPR Right to Accessibility, Deletion, Portability, and Rectification
If you are an individual from the European Union, you are entitled to additional protection through the General Data Protection Regulation (GDPR). GDPR entitles you to access your personal data, as well as demand to receive this data or that we rectify or delete this data. To exercise your right to accessibility, rectification, portability, and deletion, send an email to info [at] rapidionline [dot] com.
Should Rapidi not comply with the GDPR requirements, you are entitled to lodge a complaint to a Data Protection Authority.

For EU members: GDPR Right to Accessibility, Deletion, Portability, and Rectification

If you are an individual from the European Union, you are entitled to additional protection through the General Data Protection Regulation (GDPR). GDPR entitles you to access your personal data, as well as demand to receive this data or that we rectify or delete this data. To exercise your right to accessibility, rectification, portability, and deletion, send an email to info [at] rapidionline [dot] com.
Should Rapidi not comply with the GDPR requirements, you are entitled to lodge a complaint to a Data Protection Authority.

Rapidi is hosted by Amazon Web Services (AWS). We provide the following hosting centers:

EU Hosting Center: EU-Central (Frankfurt)
US Hosting Center: US-West (Oregon)

EU-US PRIVACY SHIELD CERTIFICATION

Rapidi uses OpSourced (RailsMachine) as a partner for monitoring and maintenance of Rapidi’s hosting environment at AWS. OpSourced complies with the EU US Privacy Shield Framework set forth by the United States Department of Commerce with respect to the collection, use, and retention of Personal Data transferred from the European Union and the United Kingdom to the United States.

Your Consent

By using our website, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice. If we change our Privacy Policy, we will publish those changes on this page.

Latest update: November 2022